Billing Frequently Asked Questions

Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure.  You MAY receive charges from several companies.

  1. Facility fee for Stonebridge Surgery Center – you will receive a call to discuss this estimated fee which is usually due on the date of your procedure.
  2. Physician fee – for performing your procedure and payable directly to the physician office.
  3. Anesthesia – they will bill via insurance.
  4. Pathology – services for tissue specimens removed during surgery requiring further examination. Not all procedures require pathology.

What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit.  You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery.

When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim.  There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

Do you charge interest?
No

Are we able to set up a payment plan?
This can be set up by contacting Stonebridge Surgery Center (972-632-3800) or by discussing it when you receive your call regarding the facility fee.

What is included in my bill?
Answer:
  We are dedicated to reducing the cost of your medical care.  In fact, we do not itemize invoices since most procedures have established charges.  You will receive separate invoices from us, your surgeon, anesthesiologist or pathologist (if applicable).  Some specialty items may require additional charges.

What is your credit and payment policy?
We encourage you to contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you.  We may request that your deductible and copay amounts are paid on or before your date of surgery.  You will receive a call from us regarding the amount to pay.  Self pay accounts not using insurance, are asked to pay 100% of the total estimated procedure on or before the date of surgery.

Insurance plans we accept
We generally accept plans form the insurance companies listed below. However, if your insurance company is not listed, it may be considered to be part of one of the networks listed.  Please call our office at 972-632-3800 and ask to talk with the billing department for more information.

  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • Medicare
  • United Healthcare
  • Self Pay